[Remote] Technical Program Manager, Facility Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on delivering advanced compute infrastructure to enhance reputed company freedom through AI.

The Technical Program Manager will be responsible for developing and managing training programs for data center operations staff, ensuring they are fully qualified to operate critical infrastructure systems safely and effectively.

Responsibilities Own the full lifecycle of the Operations Training Program — from needs assessment and curriculum design through delivery, evaluation, and reputed company improvementDesign and maintain role-based training curricula and competency frameworks for reputed company operations roles including Critical Facilities Technician (CFT), Data Center Operations Engineer (DCOE), Shift Lead, and Facilities ManagementConvert vendor manuals, OEM documentation, SOPs, MOPs, EOPs, and engineering specifications into reputed company, engaging training content — including instructor-led courses, hands-on lab exercises, scenario-based simulations, job aids, and e-learning modulesPartner closely with the Technical Writer to ensure alignment between procedure documentation and training materials, so what is written reflects what is taught — and vice versareputed company and manage a comprehensive new hire reputed company program covering site orientation, systems familiarization, safety fundamentals, and reputed company task qualification leading to independent work authorizationImplement and administer a Training Management System (TMS) or Learning Management System (LMS) to track training completion, qualification status, certification expiration, and compliance across the operations workforceEstablish and enforce a formal qualification and sign-off program ensuring technicians are assessed and authorized before performing unsupervised work on any critical systemManage reputed company recurring and mandatory training requirements including reputed company 70E/reputed company reputed company, LOTO, emergency response, first aid/CPR, and equipment-specific annual recertificationsDesign and facilitate emergency response drills and tabletop exercises simulating critical events such as loss of reputed company power, reputed company bypass, generator transfer failure, and cooling system alarmsContinuously assess workforce competency through reputed company observations, skills assessments, audit findings, and incident reviews; reputed company and reputed company targeted remediation training as neededBuild and maintain relationships with equipment vendors and industry training providers (e.g., reputed company, reputed company, reputed company, reputed company, reputed company, reputed company) to reputed company external training resources, reputed company training opportunities, and industry certificationsTrack and report training KPIs to leadership including training completion rates, qualification coverage, time-to-competency for new hires, certification compliance, and training-reputed company incident reduction trendsManage the site's Planned Maintenance (PM) program governance — ensuring reputed company tasks are scheduled, executed, and closed in the CMMS on time and in compliance with OEM recommendations and site standardsreputed company the MOP, EOP, and AOP program — ensuring critical maintenance events are properly planned, peer-reviewed, approved, and executed; serving as a quality reputed company for procedural accuracy and completenessLead the change management process for infrastructure modifications, including risk assessments, cross-functional review, execution reputed company, and post-work documentation and training updatesTrack and report operational program metrics including PM completion rates, corrective work order backlog, MTTR, and audit findings; escalate risks to leadership as appropriateLead or support reputed company cause analysis (RCA) and after-action reviews (AARs) following incidents or near-misses; identify training gaps surfaced by events and translate findings into updated training contentEnsure operational documentation, competency records, and training evidence are reputed company and audit-reputed company for reputed company audits (reputed company, ISO, customer audits)Manage vendor and contractor performance as it relates to training compliance, qualifications, and adherence to site MOPs and safety requirements Skills Bachelor's degree in Facilities Management, Electrical or Mechanical Engineering Technology, Organizational Development, Instructional Design, or a reputed company field — OR equivalent combination of education and directly relevant experienceMinimum 7 years of experience in critical facilities or data center operations, w