Customer Support Engineer

Salary: £27,000 - 35,000 per year

Requirements

• Strong communication skills and a genuinely positive, proactive attitude
• Attention to detail and accurate record and time keeping
• A desire to learn
• Solid working knowledge of networking fundamentals (IPv4, DNS, VPNs, basic firewalls)
• Experience supporting Windows Server environments
• Experience supporting Windows laptops and desktops
• Experience supporting mobile devices (Apple iPhone/iPad, Android)
• Familiarity with cloud platforms such as Microsoft 365 and Azure
• Full UK clean driving licence
• Experience with Microsoft 365 administration or Azure AD/Entra ID
• Knowledge of VoIP phone systems
• Awareness of information security principles (Cyber Essentials familiarity a bonus)
• Experience with Mobile Device Management (MDM) platforms
• Prior experience in an MSP or client-facing IT support role

Responsibilities

• Provide first and second line support to clients via phone, email, and remote tools
• Troubleshoot issues across Windows Server, Windows desktops and laptops, and mobile devices (iOS and Android)
• Support Microsoft 365, Azure, and other cloud environments
• Log and track all work accurately in our PSA system, keeping clients informed at every step
• Escalate and collaborate with senior engineers on more complex issues
• Contribute to a positive client experience in every interaction
• Follow documented processes and help improve them where you see the opportunity

Technologies

• Android
• Azure
• Cloud
• Support
• Microsoft 365
• Mobile
• Security
• Windows
• iOS
• Office 365

More

We are TheLogic IT Solutions, a Livingston-based Managed Service Provider founded in 2006, delivering managed IT, cyber security, Microsoft 365 management, and telecoms to UK SMEs. Our clients span legal, construction, accountancy, finance, and other professional services, and we pride ourselves on building long-term relationships built on trust and technical excellence. We are an IASME-licensed Certification Body for Cyber Essentials and hold Microsoft Cloud Solutions Provider status, working with leading vendors across networking, cloud, and security. As our client base grows, we are expanding the team to match. This is a full-time, in-person role based primarily at our Livingston office with occasional travel to client sites across our region, hybrid working available once settled, and a clear supported career path into Managed Security, Managed Services, or Telecoms. We offer ongoing training and development, competitive salary dependent on experience, and private health cover, along with casual dress and free on-site parking.

last updated 36 week of 2026