2nd Line Support Engineer - Night Shift

Salary: £31,500 - 38,500 per year

Requirements

• Strong communication and relationship-building skills
• Experience working in a corporate or MSP technology environment
• Experience administering Microsoft Active Directory, Exchange Server, and Office 365
• CompTIA certification, relevant apprenticeship, or higher education
• Degree or degree-equivalent qualifications are desirable
• People-centric approach to service
• Competence with Windows desktop and application support
• Experience supporting tablets and mobile devices
• Knowledge of network troubleshooting, including ping and traceroute
• Understanding of our business, clients, and the market we work in
• Good understanding of Veeam Backup & Replication
• Knowledge of Microsoft Group Policy
• Understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English to explain complex technical issues clearly

Responsibilities

• Provide exceptional remote technical support for cases that cannot be resolved by our 1st line engineers
• Diagnose issues, resolve requests, document incidents, ensure SLAs are met, and deliver excellent end-user experiences
• Conduct onsite troubleshooting at client facilities as needed to address complex requests
• Represent our company positively when working onsite with clients
• Coach and mentor junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements
• Serve as a point of contact and guide the team in the Team Leaders absence
• Ensure a smooth transition between night and day shifts
• Triaging cases correctly during the night shift

Technologies

• Active Directory
• Azure
• Support
• Mobile
• Network
• Office 365
• Veeam
• Windows
• Cloud
• REST

More

We are razorblue, a growing IT partner with a collaborative team of like-minded tech people. We operate a hybrid working policy across most roles and value office-based teamwork because it creates natural learning opportunities and strengthens our culture. We invest heavily in learning and development, with fully funded training and accreditations, and we are proud of the progression opportunities across the business. Our benefits include a base salary of £31,500 per annum depending on skills and knowledge, a £7,000 night shift allowance, 25 days of holiday plus public holidays, the ability to purchase 10 more days, your birthday off, a referral scheme bonus, enhanced family leave, two paid charity volunteering days, discounted broadband, life insurance, private health insurance with Vitality Health, a quarterly team social fund, a Cycle to Work scheme, access to the latest tech through our Currys partnership, and an EV scheme. We are committed to an inclusive and accessible recruitment process and will support reasonable adjustments where needed.

last updated 35 week of 2026