IT Service Desk Agent

Salary: £? - ? per year

Requirements

• Experience in a busy service desk environment.
• Familiarity with ConnectWise Manage is desirable.
• Proficiency in using remote support tools to troubleshoot and resolve issues.
• Strong understanding of IT and numeracy skills to accurately update service desk software.
• Excellent interpersonal and communication skills to engage effectively with customers.
• Ability to set up, adjust, and maintain technical equipment as required.

Responsibilities

• Provide first-line remote support via telephone and remote tools, following established processes.
• Handle service desk inquiries with professionalism and efficiency.
• Conduct site visits when necessary to resolve technical issues.
• Use our knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively.
• Collaborate with team members to deliver outstanding service and support.
• Prioritise workloads to meet peak demands and ensure timely resolutions.

Technologies

• ICT
• Support
• Windows

More

We are recruiting an ICT Helpdesk Technician to support our education customers in Yate on a temporary, full-time basis at an hourly rate of £16.62. This is a customer-facing role within a fast-paced environment, where we support ICT administration and curriculum settings. We offer the opportunity to work as part of a vibrant team dedicated to supporting education, in a location with easy access and a friendly community atmosphere. We are committed to an inclusive and accessible recruitment process and welcome applications from candidates of all backgrounds and abilities.

last updated 30 week of 2026