Third Line Engineer

Salary: £35,000 - 40,000 per year

Requirements

• We are looking for individuals who are currently in a Senior 2nd or 3rd Line role for a Managed Service Provider, with a minimum of 3 years of experience in a similar position. You must possess the ability to commute to Solihull and be authorized to work in the United Kingdom. We value a customer-first approach, so if you share our passion for providing exceptional service, we want to hear from you.

Responsibilities

• As a 3rd Line Engineer, you will take ownership of complex support tickets, ensuring a high degree of service for all queries while adhering to service management principles. Your duties include conducting on-site visits for scheduled work and break-fix jobs and supporting users by providing guidance and training on equipment usage. You will act as a mentor to junior team members, actively engage in project work, and work within the parameters of ISO 27001 principles. Additional tasks may be assigned to you as necessary.

Technologies

• Support
• Mobile

More

This is a full-time, permanent hybrid role based in our Head Office in Hampton in Arden (Solihull). We pride ourselves on being a customer-first organization and aim to bring together multiple service desks to create one cohesive technical team. We offer a competitive salary between £35,000 and £40,000, along with benefits such as a company van, healthcare plan, and life assurance. Our working environment will include time spent in our offices, customer sites, and remote work. Tela Technology is committed to promoting equality and diversity within our workforce.

last updated 15 week of 2026