Remote IT Service Desk Analyst - 1st Line Helpdesk Support

Salary: £30,000 - 60,000 per year

Requirements

• Experience in a busy telephone-based customer services environment
• 12 to 18 months of commercial experience in a 1st line IT service desk or helpdesk role
• Professional and polite telephone manner
• Proven customer service experience, ideally gained in a busy environment
• Experience with MS Office and Lotus Notes
• Demonstrable analytical and problem-solving skills
• ServiceNow experience is desirable
• Some datacentre or cloud deployment experience is desirable

Responsibilities

• Provide customer support for desktop and business applications across the group
• Log, manage, and own incidents and requests
• Communicate regularly with customers in writing and verbally
• Proactively monitor incidents and requests
• Contribute to the development and management of the knowledge base
• Liaise with suppliers, service groups, and customers to ensure agreed service levels are met

Technologies

• Cloud
• Support
• ServiceNow
• REST

More

We are TXP, and we help businesses and organisations move forward at pace and at scale. We believe in the transformative power of combining technology and people, and we work closely with organisations to solve their most complex business problems through consulting expertise, development services, and resourcing. This is a 6-month fixed-term full-time role, Monday to Friday, based in Warwickshire with remote working and one onsite day per week at our clients HQ. We offer a competitive salary plus benefits, and we foster an inclusive and supportive environment where we focus on success, pursue excellence, and help our people multiply their potential. We also take pride in representing socially responsible clients who value diversity, inclusion, and combat social inequality.

last updated 28 week of 2026