Job Description

Salary: £35,000 - 40,000 per year

Requirements

Solid experience in a 2nd Line support role within an MSP
Strong troubleshooting ability across Microsoft 365 and Intune
Confidence working on site with end-users and managing escalated issues
Excellent communication and a customer-first approach
A proactive attitude with the ability to take ownership of technical issues
Experience with cloud-based technologies and modern workplace environments

Responsibilities

Support modern cloud technologies and manage devices through Intune
Work across Microsoft 365, troubleshooting user issues
Take ownership of more complex tickets as the technical escalation point on site
Assist end-users on-site with escalated technical issues
Utilize remote monitoring tools and ticketing systems

Technologies

Azure
Cloud
Support
Microsoft 365
Security
Office 365
Hardware
SharePoint
TCP/IP
Windows

We are a well-established Managed Service Provider based in London Bridge, looking for a confident and technically strong 2nd Line Desktop Support Engineer to support a key customer. Our role offers hybrid working, typically 3-4 days a week on site with 1-2 days at home. We provide a varied work environment with exposure to Microsoft cloud technologies, a clear progression path into 3rd Line support, Azure, cyber security, or automation, alongside a supportive culture focused on learning and long-term career development.

last updated 16 week of 2026

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