IT Support

Salary: £30,000 - 35,000 per year

Requirements

• Several years of experience in IT support or workplace technology
• Experience supporting users in an enterprise environment
• Familiarity with ITIL concepts is beneficial
• Relevant degree or equivalent experience
• Strong customer service and communication skills
• Good time management and prioritization
• Ability to work independently and as part of a team
• Calm, structured problem-solving under pressure
• Genuine interest in technology and continuous learning
• Fluent English
• Exposure to Azure or AWS is a plus
• Interest in how AI tools can improve productivity and support workflows

Responsibilities

• Provide professional, friendly IT support to end users, both onsite and remotely
• Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email
• Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS)
• Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning
• Support office IT operations, including meeting rooms, peripherals, and shared spaces
• Assist with local and regional IT projects, from office changes to infrastructure refreshes
• Ship / Send equipment via courier services as and when required
• Contribute to documentation and knowledge articles to improve support quality and consistency
• Provide remote hands support when required, including basic datacentre or comms-room tasks

Technologies

• AI
• AWS
• Azure
• Hardware
• Support
• ITIL
• macOS
• Mobile
• ServiceNow
• Windows
• iOS
• Cloud
• ITSM
• Microsoft 365
• Office 365
• SharePoint
• TCP/IP

More

We are a small, experienced group of IT professionals based in Reading offering high-quality, customer-focused IT support to end users across the EMEA region. This hands-on and varied role includes face-to-face and remote support, alongside collaboration with global IT teams. We value a Can Do / Can Learn attitude and are focused on fostering continuous learning as technology evolves. We offer a competitive pay rate of £30-£35 per hour and support a hybrid working model.

last updated 21 week of 2026