Senior User Researcher

Salary: £70,000 - 70,000 per year

Requirements

• Proven experience leading user research using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
• Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery.
• Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements.
• Experience working to public sector digital service standards and applying digital design principles within service delivery environments.
• Excellent communication, storytelling, stakeholder management and facilitation skills.
• Experience working within multidisciplinary agile teams, leading user research activities and influencing product or service design through insight-driven recommendations.
• Experience using prototypes to test assumptions, validate user journeys and evaluate concepts.
• Knowledge of tools, techniques and best practices for both in-person and remote user research.
• Bachelors degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience Design or a related discipline.
• Experience including diverse user groups in research activities to support the delivery of accessible and inclusive services.
• A passion for continuous learning, emerging technologies and professional development.

Responsibilities

• Collaborate with cross-functional teams to plan and deliver impactful user research that provides deep insight into user needs and behaviours.
• Help shape products and services that solve real user problems and meet user expectations.
• Lead research activities within our team, recommending the most appropriate research approaches and methodologies.
• Plan and conduct qualitative research including remote and face-to-face interviews, observations, diary studies, concept testing and usability testing.
• Use quantitative research methods such as surveys to generate actionable insights and work alongside analytics teams to strengthen findings.
• Consider the full end-to-end user journey, taking into account business, policy and technical constraints that may influence the user experience.
• Communicate research findings clearly and involve stakeholders in analysis and synthesis activities to build user empathy and support informed design decisions.
• Champion user-centred design principles and help embed user research best practices across our teams and the wider organisation.

Technologies

• Support
• Security
• UX UI Design

More

We are a growing digital transformation and product delivery team, and this role sits within our expanding community of digital professionals who share knowledge, expertise and best practices while working on meaningful and impactful projects. We value respect, equality, diversity and inclusion, and we welcome applications from people of all backgrounds and perspectives. We also support reasonable adjustments during the recruitment process and encourage candidates to let us know if they need any help.

last updated 28 week of 2026