Technical Operations Engineer

Salary: £45,000 - 45,000 per year

Requirements

• At least 5 years experience in IT support, infrastructure, technical operations, or field engineering
• Experience managing Internet of Things devices or distributed environments
• Experience working in multi-site live operational settings
• Experience mentoring or supporting other team members is desirable
• Strong networking knowledge including IP addressing, virtual private networks, and troubleshooting
• Experience with routers, switches, and firewalls
• Strong understanding of Windows operating systems and system diagnostics
• Experience with remote device management
• Strong root cause analysis skills
• Good documentation and asset management practices
• Understanding of endpoint security and device compliance
• Desirable Experience:
• Camera-based recognition systems
• Edge computing devices such as small form factor industrial computers
• Parking systems or device management platforms
• Cloud systems, application programming interfaces, and Microsoft 365 administration

Responsibilities

• Maintain, monitor, and optimize Internet of Things devices and hardware including cameras, edge devices, kiosks, tablets, and networking equipment
• Manage deployment, configuration, and lifecycle of infrastructure across multiple sites
• Ensure system health, connectivity, and performance using monitoring tools
• Carry out preventative maintenance to reduce outages and improve reliability
• Improve operational efficiency through automation and process improvement
• Monitor uptime, performance, and service stability across all sites
• Perform root cause analysis after incidents and implement long-term fixes
• Work with engineering teams and suppliers on recurring technical issues
• Support system upgrades, migrations, deployments, and new site onboarding
• Support camera-based recognition systems, parking platforms, payment systems, and sensor-driven devices
• Troubleshoot end-to-end system flows from hardware through to backend services and reporting
• Work with external partners to improve system performance and resilience
• Provide hands-on support for live operational environments
• Identify and resolve infrastructure inefficiencies
• Support technical delivery of new site rollouts and improvements
• Provide guidance and support to junior team members when required
• Manage procurement, stock control, and lifecycle planning of devices
• Prepare, configure, and track equipment for deployment
• Maintain accurate records of inventory, spares, and tools
• Coordinate logistics across teams, suppliers, and site locations
• Maintain configuration records, network diagrams, and onboarding documentation
• Create standard operating procedures, setup guides, and troubleshooting documents
• Manage tickets and change requests using standard service management tools
• Support compliance with security, data protection, and device standards

Technologies

• Backend
• Cloud
• Hardware
• IoT
• Support
• Microsoft 365
• Network
• Security
• Windows
• Office 365
• DevOps

More

We are a forward-thinking company dedicated to improving the reliability and performance of our distributed Internet of Things and automated parking environments. Our Technical Operations Engineer will work in a hybrid setting, with four days in the office and one day working from home. We value hands-on experience in infrastructure networking and IoT-based systems, and we are looking for someone who thrives in a multi-site operational environment. Join our team to make an impact in maintaining high system reliability and performance while enjoying the benefits of a collaborative work culture.

last updated 18 week of 2026