Job Description

Salary: £30,000 - 35,000 per year

Requirements

Proven experience in a 2nd Line support role within a service desk environment
Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery
Good understanding of networking concepts, firewalls, and switches
A proactive attitude with a genuine desire to learn and progress

Responsibilities

Act as a point of escalation for 2nd line technical issues
Log and manage incidents and service requests via phone and email
Troubleshoot and resolve issues in line with SLAs
Support occasional site visits (primarily within the M25) for hardware-related issues

Technologies

Active Directory
Azure
Hardware
Support
Microsoft 365
Office 365
Cloud
SharePoint

We are a reputable Managed Service Provider located in Cuffley, United Kingdom, offering a hybrid work setting with 2 days in the office and 3 days remote. Our benefits include 25 days of holiday plus bank holidays, a pension plan, an annual company bonus, an annual holiday event, onsite restaurant discounts, and free annual health checks. Join our collaborative service desk team to not only develop your technical skills but also progress into areas such as pre-sales and project delivery.

last updated 19 week of 2026

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