IT Service Desk Analyst

Salary: £37,000 - 77,000 per year

Requirements

• We are looking for a highly organised and technically proficient IT Service Desk Analyst with experience supporting end users in a fast-paced environment.
• We need someone with good working knowledge of Microsoft 365, Exchange Online, Windows 11, Active Directory, and Azure Entra ID.
• We require practical experience with Windows Server, Azure, and LastPass.
• We value a collaborative mindset and a genuine commitment to knowledge sharing and team problem-solving.
• We expect strong customer service skills, with the ability to handle queries patiently and clearly.
• We need a meticulous approach to documentation, asset tracking, and ticket management.
• ITIL-based service desk experience is desirable.
• Experience supporting macOS environments is advantageous but not essential.
• Relevant certifications such as ITIL Foundation, CompTIA A+, MS-900, or AZ-900 are desirable.
• We are hiring for a full-time role based in Newton Abbot.
• Salary is £26,000 to £30,000 depending on experience.

Responsibilities

• We provide remote support to users across office and warehousing locations, using TeamViewer for troubleshooting.
• We deliver in-person and desk-side support, resolving hardware and software issues directly at the workstation.
• We maintain accurate ticket logging and documentation within our ITIL-aligned service desk.
• We administer our Microsoft 365 tenant, including Exchange Online mailboxes, groups, permissions, Teams, and SharePoint.
• We manage Active Directory and Azure AD (Entra ID).
• We carry out basic Windows Server administration and support Azure cloud resource management.
• We set up and troubleshoot iPhones, iPads, and Android devices.
• We build and configure hardware for new starters during onboarding.
• We provide administrative support for NetSuite ERP.
• We handle Adobe Creative Suite installations and licensing.

Technologies

• Active Directory
• Android
• Azure
• Cloud
• ERP
• Hardware
• ICT
• Support
• ITIL
• macOS
• Microsoft 365
• SharePoint
• Windows
• Office 365
• Mobile
• Security

More

We are seeking a highly organised and technically proficient IT Service Desk Analyst to join our dedicated ICT support team. This is a full-time position based in Newton Abbot, offering a salary of £26,000 to £30,000 depending on experience. We support around 300 users across office and warehousing locations, providing both remote and in-person support. Our team values collaboration, knowledge sharing, and collective problem-solving as we maintain our Microsoft 365, Windows Server, and Azure environments. This is an excellent opportunity to work in a small, fast-paced team where attention to detail, customer service, and proactive support make a real impact.

last updated 21 week of 2026