Technical Support Specialist - German Speaking

Salary: £52,000 - 92,000 per year

Requirements

• Minimum 5 years of experience in a technical support or similar customer-facing technical role
• Strong troubleshooting and problem-solving skills, with a logical and analytical approach
• Confident communicator with clear, concise verbal and written skills
• Solid technical foundation and curiosity to learn new systems and tools
• Experienced in diagnosing and resolving technical issues remotely
• Able to prioritise and manage workload in a fast-paced environment
• Comfortable working both independently and collaboratively across teams
• Experience with SSO / WorkOS configuration and troubleshooting
• Experience with REST APIs and Postman for testing and validation
• Experience with monitoring and debugging using Datadog
• Experience with SaaS platform support and administration
• Experience analysing HAR files and network traffic for issue reproduction

Responsibilities

• Investigate and troubleshoot complex technical issues across our platform
• Apply fixes, configuration changes, or validated workarounds where possible
• Escalate to Engineering with clear diagnostic details and impact assessments
• Reproduce reported issues in internal environments to identify root causes
• Analyse logs, data, and customer configurations to support investigations
• Validate fixes or patches and confirm resolution with the customer
• Document findings, solutions, and technical procedures for future reference
• Collaborate with Product and Engineering teams to report bugs and suggest improvements

Technologies

• AI
• Datadog
• Support
• Network
• Postman
• REST
• Webflow
• ARM

More

We are Synthesia, the worlds leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017 and headquartered in London, we have offices and teams across Europe and the US. Following our recent Series E funding round, we raised $200 million and our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures, Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We offer a competitive salary plus stock options, paid parental leave, 25 days of annual leave plus public holidays and paid sick leave, a fun culture with regular socials, a generous referral scheme, and a brand new computer and monitor. This is a full-time remote role based in the UK, within our Commercial Customer Support department.

last updated 36 week of 2026