IT Support Engineer / Multi-Site Support Technician

Salary: £46,000 - 86,000 per year

Requirements

• We are looking for previous experience in a 1st / 2nd line IT support role.
• MSP or multi-site support experience is highly desirable.
• We need strong troubleshooting and customer service skills.
• We are looking for someone who is organised, reliable, and able to manage workload independently.
• A full UK driving licence is required, along with willingness to travel between sites.
• We want someone who is keen to learn and progress technically.

Responsibilities

• Provide 1st / 2nd line support across hardware, software, and user issues.
• Log, manage, and resolve tickets within agreed SLAs.
• Escalate more complex issues where required.
• Deliver clear updates and excellent customer communication throughout.
• Visit customer sites for scheduled support, installs, and issue resolution.
• Support users face-to-face with desktop, laptop, and peripheral issues.
• Assist with workstation setups, moves, and equipment rollouts.
• Build positive working relationships with end users and key contacts.
• Assist in supporting servers, backups, and core network infrastructure.
• Manage Active Directory user accounts, permissions, and password resets.
• Support Microsoft 365 including Outlook, Teams, and SharePoint basics.
• Help maintain Wi-Fi, printers, switches, and connectivity services.

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• SharePoint
• Office 365
• Azure
• Cloud
• Windows

More

We are a growing Managed Service Provider offering a full-time, permanent IT Support Engineer / Multi-Site Support Technician role based in Hemel Hempstead and field-based across regional client sites, with office support as needed. This is a varied position with exposure to multiple environments, combining remote support, site visits, and hands-on technical work. We offer a salary of up to £31,000 plus mileage, travel expenses, ongoing training and development, a friendly and supportive technical team, and clear progression routes into 2nd / 3rd line roles.

last updated 19 week of 2026