Remote Senior Technical Account Manager - VoIP, SIP, CCaaS

Salary: £69,000 - 109,000 per year

Requirements

• We require 3+ years of experience in a Technical Services role in software, telecommunications, or customer service, call/contact centre, and/or service delivery.
• We require knowledge of TCP/IP networking and exposure to VoIP technology.
• We require understanding of TCP/IP and internet fundamentals.
• We require experience in software, telecommunications, and IP telephony.
• We require demonstrated technical problem-solving proficiency.
• We require excellent analytical and advanced troubleshooting skills with end users and customers.
• We require excellent customer service and communication skills, both verbal and written.
• We require fluency in German at C1 level or above.
• We can only consider applicants located in Germany.

Responsibilities

• We provide post-sales technical support and customer management.
• We help with customer onboarding.
• We troubleshoot technical issues.
• We ensure customer satisfaction, retention, and ROI.
• We work independently and alongside Sales, Technical Support, Professional Services, and other teams to deliver customer success.
• We provide collaborative solutions that create a positive customer experience and meet customer needs.

Technologies

• AI
• Support
• TCP/IP

More

We are a market leader in Contact Centre and AI technology, partnering with global corporations to deliver innovative Customer Experience solutions. We are growing our Technical Account Management team and are looking for talented, enthusiastic, and ambitious Technical Account Managers to join our global professional services team. This is a remote role in Germany, and we are seeking fluent German speakers. The role offers the opportunity to work at the forefront of CX solutions using AI and modern technology in a company with a strong future.

last updated 27 week of 2026