Customer Support / 1st line Helpdesk

Salary: £24,000 - 27,000 per year

Requirements

• Experience providing customer service, customer support, or software support by phone and email
• Excellent verbal and written communication skills, with the ability to empathise with customers
• Friendly, positive, and professional telephone manner
• Strong teamwork skills
• Proficiency using computer systems such as CRM and call logging systems
• Logical problem-solving mindset and a quick learner with technology
• Ability to explain processes and give instructions in a simple, patient, and helpful way
• Experience in the automotive industry or motor trade, such as a dealership or garage, would be an advantage

Responsibilities

• Provide friendly, high-quality support to software users by phone, email, and remote access
• Investigate and resolve customer queries, escalating issues where needed
• Advise users on how to use product features
• Record detailed and accurate notes of customer interactions using our in-house system
• Assist the onboarding team with new customers by helping with system setup where required
• Test new product features and updates, following internal guidelines
• Participate in training sessions to build product knowledge and contribute to team meetings

Technologies

• CRM
• Support
• Mobile

More

We are an award-winning provider of business management software, websites, and mobile apps for the automotive motor trade. We offer an open, fun working environment and a supportive team culture. This is an office-based, in-person role working Monday to Friday, 9am to 5pm. We provide a monthly attendance bonus, free daily lunch at our on-site restaurant and coffee bar, free access to our table football and arcade machine, free access to our on-site gym, free parking, and a workplace pension scheme.

last updated 21 week of 2026