Application Support Specialist

Salary: £37,000 - 68,500 per year

Requirements

• I am looking for candidates with experience using ERP systems (e.g., SAP, Sage, Uniplan) for inventory, order processing, or logistics. Exposure to customer support, CRM systems, or operational workflows is essential. Strong communication skills and the ability to explain technical issues clearly are necessary. I appreciate a proactive mindset and a willingness to take ownership of support cases. Comfort in a hybrid setup with occasional in-office collaboration is also important.

Responsibilities

• In this role, I will be supporting ERP customers via phone, email, and remote access. I will be troubleshooting application issues and escalating them when necessary. Additionally, I will assist with live environments, including upgrades, go-lives, and configuration changes. Collaborating with internal teams on testing, documentation, and product improvement will be a key part of my work. I will strive to build strong relationships with customers and ensure the timely and professional resolution of cases.

Technologies

• CRM
• ERP
• Support
• SAP
• Sage

More

This hybrid role is perfect for someone with hands-on experience in operational systems such as ERP platforms used in builders' merchants, plumbing suppliers, or warehouse environments. We are a well-established enterprise software company that delivers ERP solutions to thousands of businesses. We want someone who understands how systems support day-to-day operations and is eager to grow their technical capabilities in a collaborative, customer-focused environment. If you are confident with digital tools, quick to learn, and passionate about building a long-term career in software, I would love to hear from you.

last updated 36 week of 2026