Genesys Cloud CX Consultant

Salary: £70,000 - 70,000 per year

Requirements

• Significant hands-on experience delivering Genesys Cloud CX solutions within enterprise-scale environments
• Proven ability to run workshops, gather requirements, and influence senior stakeholders
• Strong understanding of contact centre operations, customer experience design, and cloud-based CX best practices
• Confident in designing and delivering complex Genesys Cloud CX configurations
• Excellent communication skills with a consultative, customer-focused approach
• Passionate about delivering high-quality outcomes and driving measurable improvement in customer experience
• Must be eligible for SC Clearance

Responsibilities

• Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations
• Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives
• Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities
• Configure, optimize, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practices and customer outcomes
• Provide expert guidance on routing strategies, digital engagement, self-service, reporting, and overall platform optimization
• Support change management, user adoption, and post-deployment enhancement activities
• Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery and long-term value

Technologies

• Cloud
• Genesys
• Support
• DevOps

More

We are a market-leading Contact Centre as a Service provider expanding our Professional Services function. We offer an exciting opportunity to shape large-scale customer experience transformations for major enterprise clients while working with one of the most innovative cloud platforms in the industry. Our remote-based positions offer competitive salaries ranging from £50,000 to £70,000, depending on experience, and we welcome applicants at various levels of seniority.

last updated 13 week of 2026