2nd Line IT Support Engineer

Salary: £30,000 - 35,000 per year

Requirements

• Experience in a second-line IT support role.
• A good understanding of Microsoft cloud technologies, particularly Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune.
• A sound grasp of networking concepts and troubleshooting.
• Strong customer service and communication skills.
• Confidence dealing with customers remotely and face-to-face.
• The ability to commute to Central London.
• Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.

Responsibilities

• Providing second-line technical support through a rapidly growing outsourced IT helpdesk.
• Investigating and resolving incidents across Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune.
• Troubleshooting cloud, user, device and networking issues.
• Communicating clearly with customers and delivering a professional face-to-face service when required.
• Working collaboratively with colleagues to maintain consistent office and client support coverage.

Technologies

• Azure
• Cloud
• Support
• Microsoft 365
• Microsoft Intune
• Office 365
• Network

More

We are an established, independent provider of business technology solutions, supporting organisations with managed IT, cloud communications, managed print and document management services. We are now looking for a highly motivated 2nd Line Support Engineer to join our growing outsourced IT helpdesk and support a high-profile customer. This is an office-based role in Central London, with a salary of up to £35,000 depending on experience. We are ready to interview and keen to appoint as soon as possible.

last updated 36 week of 2026