IT Service Desk Analyst

Salary: £30,000 - 55,000 per year

Requirements

• A strong administrative background with the ability to carry out general administrative tasks efficiently
• Effective communication skills, both verbal and written, with a professional and approachable manner
• The ability to manage competing demands and work across a diverse organization
• A collaborative mindset and strong attention to detail
• A logical and structured approach to problem-solving

Responsibilities

• Administer and manage internal line-of-business software systems
• Maintain, update, and create documentation to support IT processes
• Support IT assets and equipment including iPads, laptops, and mobile phones, liaising with external mobile communications providers
• Troubleshoot network issues and liaise with network providers to resolve them
• Take incoming calls and provide remote support for IT issues
• Assist with IT projects as needed

Technologies

• Support
• Mobile
• Network
• Security

More

We are excited to offer a great opportunity to join our IT team in Gateshead as an IT Service Desk Analyst. In this role, you will support the wider team by managing and administering user services, helping to ensure smooth and efficient IT operations across the business. We believe in rewarding talent and creating a workplace where everyone feels valued, offering benefits such as employee ownership, generous holiday allowance, company sick pay, and ongoing training and development opportunities. We are committed to creating a workplace where everyone belongs, and we welcome applicants from all backgrounds and experiences. Please note that security clearance (DBS) is required for this role.

last updated 17 week of 2026