Tech Support Engineer

Salary: £33,000 - 37,000 per year

Requirements

• Good understanding of IP networking, switches, firewalls, routers, and VPNs
• IT support or helpdesk experience
• Experience with patching, system upgrades, and remote access support
• Strong communication skills and a self-driven approach
• Experience with FAT testing
• Familiarity with SQL or database technologies
• Experience integrating platforms and systems
• Active certifications in relevant security, IT, or networking areas
• Self-motivated and proactive
• Strong analytical and problem-solving mindset
• Comfortable working in a dynamic, small-team environment
• Full UK driving licence and access to own transport

Responsibilities

• Provide remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution
• Act as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required
• Carry out hardware pre-build and configuration work in our workshop, including staging, imaging, and testing customer devices and networking equipment prior to deployment
• Ensure all prebuilt and preconfigured solutions, systems, and hardware are configured and set up in line with manufacturer, IT, and cyber best practices
• Provide responsive, hands-on support for our field-based engineers, systems, and customers
• Support commissioning for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Play a key role in transitioning legacy systems to new solutions
• Work to high standards and support continuous improvement

Technologies

• Hardware
• Support
• Network
• SQL
• Security

More

We are Reliance High-Tech / Reliance Protect, the UKs largest independent integrator and installer of security and lone worker solutions. We support leading brands and organisations by protecting their people, assets, and reputations through innovative technology and specialist expertise. We combine the capability and footprint of a large organisation with the agility and customer focus of an independent business, and we operate in demanding, high-stakes environments for discerning clients. Candidates will be screened to BS7858 standards, and we ask applicants to include their home location when applying.

last updated 28 week of 2026