UX / Service Designer

Salary: £41,000 - 81,000 per year

Requirements

• Experience designing UX or service design solutions for regulated financial or consumer-duty environments
• Strong understanding of compliant user journeys, including FCA Consumer Duty and GDPR considerations
• Experience designing end-to-end enrolment, onboarding, confirmation, and payment experiences
• Ability to design accessible, inclusive, and high-performing experiences across web and mobile
• Experience working cross-functionally with Product, Engineering, Data Science, and stakeholders
• Ability to conduct dual-track discovery, user research, and produce testable design outputs
• Experience with sensitive flows involving vulnerability declarations, affordability assessments, and financial decision-making

Responsibilities

• Own the end-to-end enrolment and onboarding journey from payment request through open banking consent to affordability assessment and confirmed payment plans
• Design low-friction, compliant UX for sensitive flows, including vulnerability declaration and financial decision-making
• Lead the confirmation and payment experience, including one-tap VRP journeys and tariff or impact visualisations across web and mobile
• Define notification and communication design, including reminders, consent renewals, and affordability triggers, while ensuring auditability and regulatory compliance
• Drive dual-track discovery by running research ahead of delivery and producing testable designs and insights for engineering and data science teams
• Collaborate cross-functionally to deliver accessible, inclusive, and high-performing user experiences in a regulated environment

Technologies

• Mobile
• Web
• UX UI Design

More

We are an instantly recognisable consultancy supporting a business-critical programme for an end client. This is a UX / Service Designer role focused on Consumer Duty, based in London with a primarily remote working arrangement. The contract is initially for 4 months, and the rate is market rate.

last updated 24 week of 2026