Product Manager - UC and Contact Centre

Salary: £60,000 - 60,000 per year

Requirements

• We are looking for proven product management experience within UCaaS, CCaaS, telecoms, or cloud communications.
• We need strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms.
• We require an understanding of legacy voice technologies including PBX, ISDN, and PSTN.
• We are seeking a commercially aware professional with experience supporting business cases and pricing models.
• We need strong stakeholder management and cross-functional collaboration skills.
• We are looking for someone who can balance technical understanding with customer and commercial outcomes.
• Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis is desirable.
• Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom is desirable.
• Experience within a managed services or technology services environment is desirable.

Responsibilities

• We will rely on you to own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions.
• You will drive product innovation and lifecycle management from concept through to launch and optimisation.
• You will monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio.
• You will support pricing, licensing, and go-to-market strategy alongside our Commercial and Sales teams.
• You will build strong relationships with vendors and technology partners.
• You will translate technical capabilities into compelling customer propositions.
• You will work closely with our Operations team to ensure high service standards and successful delivery.

Technologies

• AI
• Cloud
• Support
• Product Manager

More

We are seeking an experienced and commercially driven Unified Communications and Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services. This is a remote role with a salary of 60k. You will join a business working across telecoms and cloud communications, partnering with Commercial, Sales, Operations, vendors, and technology partners to shape and deliver market-leading solutions. We are acting as an Employment Agency in relation to this vacancy.

last updated 23 week of 2026