Third Line Citrix Specialist

Salary: £35,000 - 75,000 per year

Requirements

• Proven experience within a Third Line Support role
• Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM)
• Experience with Windows Server, Active Directory, Group Policy, and FSLogix
• Strong understanding of ITIL processes and enterprise support models
• Operations experience with VMWare, HyperV, XenServer, Invanti
• Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt)
• Analytics experience, specifically with Systrack/Nexthink (Non-essential training provided)
• Strong knowledge of Microsoft-based operating systems, including Windows 10 & Windows 11
• Citrix Certified Expert Virtualisation (CCE-V) or equivalent (desirable)
• Microsoft certifications (e.g., MCSA, MCSE) (desirable)
• Exposure to cloud platforms (Azure, AWS) and hybrid environments (desirable)
• Minimum 2 years of experience working within a third line support environment

Responsibilities

• Provide Third-Line Technical Support for incident escalations & problem record progression
• Act as the point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler
• Lead the diagnosis and resolution of complex technical issues across Citrix platforms
• Manage and optimise Citrix policies, profiles, and user experience
• Collaborate with architecture and engineering teams to design and implement Citrix solutions
• Support patching, upgrades, and migrations of Citrix components
• Conduct both proactive and reactive problem record progression and root cause analysis
• Proactively address defect management resolutions as part of technical assurance activities
• Maintain confidence in working with internal and cross-capability teams alongside account and customer engagement
• Maintain a high degree of customer service for all support queries and adhere to all service management principles

Technologies

• AWS
• Active Directory
• Azure
• Citrix
• Cloud
• Support
• ITIL
• VMware
• Windows
• DevOps
• Security

More

We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team in Preston. This critical role ensures the stability, performance, and scalability of our Citrix environment. We offer competitive compensation, a pension scheme, and a comprehensive benefits package including private health/medical insurance, gym membership, and employee incentives. We are looking for candidates passionate about their technology careers, who enjoy problem-solving and possess a drive for continuous improvement. Join us and contribute to making a smooth and reliable user experience for our clients.

last updated 14 week of 2026