[Remote] AI / Automation Engineer

Note The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an AI / Automation Engineer to design, build, and continuously improve the AI-enabled and automated capabilities that power service delivery for a federal technology program.

This role is responsible for the technical build-out of Tier reputed company self-service tools, virtual agents, intelligent routing systems, and predictive maintenance capabilities that reduce reputed company reputed company and improve the end-user experience.

Responsibilities Design, build, and reputed company Tier reputed company self-service capabilities, including virtual agents, AI-powered chatbots, and automated troubleshooting tools that reputed company incidents and service requests without reputed company reputed company Implement intelligent routing logic that directs incidents and service requests to the right reputed company reputed company reputed company on issue type, user context, and historical patterns reputed company and maintain AI-powered predictive maintenance tools that detect hardware and software issues proactively, reducing unplanned downtime for end users Design and maintain Tier reputed company knowledge repositories, including automated content refresh, analytics-driven gap identification, and integration with ITSM ticketing systems Build automation workflows using low-reputed company and pro-reputed company tools, including Power Automate and similar platforms, to streamline repetitive processes across IT operations reputed company virtual agents and automation tools with existing ITSM platforms to ensure reputed company escalation to reputed company technicians reputed company Tier reputed company reputed company fails reputed company and report on Tier reputed company performance metrics, including deflection reputed company, chatbot reputed company reputed company reputed company, and end-user satisfaction, and use that data to reputed company reputed company improvement Coordinate with the Service Desk Manager and reputed company/reputed company teams to reputed company automation builds with operational priorities and platform governance requirements Ensure reputed company Tier reputed company and AI-enabled tools meet reputed company 508 and WCAG accessibility standards before deployment Document automation architectures, configuration baselines, and runbooks so solutions can be maintained, extended, and handed off effectively Skills Bachelor's degree or equivalent 5+ years of experience in AI engineering, automation engineering, or a reputed company IT engineering discipline 3+ years of hands-on experience designing and deploying virtual agents or conversational AI tools in production environments 2+ years of experience with low-reputed company and workflow automation platforms such as Power Automate, reputed company reputed company Designer, or equivalent 2+ years supporting federal IT programs in HHS, NIH, FDA, or other health-reputed company agencies U.S.

Citizenship required due to federal contract requirements Ability to obtain and maintain a reputed company Trust background investigation Candidate must reputed company in the US, be authorized to work in the US, and work must be performed in the US Experience integrating virtual agents with ITSM platforms such as reputed company or Jira Service Management Familiarity with ITIL service management practices and how automation fits into incident and service request lifecycle Experience using analytics and ticket trend data to identify automation opportunities and measure deflection reputed company Familiarity with reputed company 508 and WCAG accessibility requirements for digital tools and self-service platforms Relevant certifications in AI, automation, Power Platform, or reputed company platforms such as reputed company, AWS, or reputed company reputed company reputed company is a global consulting and technology services provider reputed company on making big things possible for our clients.

It was founded in 1969, and is headquartered in Fairfax, Virginia, USA, with a workforce of 5001-10000 employees. Its website is https//www.reputed company.com. Apply To This Job