IT Support Engineer

Salary: £25,000 - 28,000 per year

Requirements

• Previous experience in IT support, managed services, or technical customer service
• Good working knowledge of Microsoft 365 and Windows desktop environments
• Understanding of basic networking, hardware troubleshooting, printers, and general business IT systems
• Strong communication skills with a professional and confident client-facing manner
• Full UK driving licence is essential due to regular client visits across Lancashire and Greater Manchester
• Access to your own vehicle is essential for travelling to client sites
• Ability to manage priorities, workload, and service requests effectively
• Comfortable providing remote technical support, working from office locations, and attending client sites
• Experience working within a Managed Service Provider environment is desirable
• Experience attending client meetings or supporting quotations and recommendations is desirable
• Understanding of cyber security best practices and secure IT environments is desirable
• Knowledge of backup solutions, VoIP systems, firewalls, or networking is desirable
• Understanding of Microsoft 365 licensing is desirable
• Experience using PSA or RMM systems is desirable
• An interest in client relationships, consultancy, or technical sales is desirable
• GCSE or equivalent is preferred
• Technical support experience of 1 year is preferred
• United Kingdom work authorisation is required

Responsibilities

• Provide remote IT support to business clients, resolving technical queries and service requests
• Travel to client sites across Lancashire and Greater Manchester to provide onsite IT support
• Assist with service desk tickets, issue resolution, updates, and accurate documentation
• Resolve hardware, software, Microsoft 365, Windows desktop, printer, and networking issues
• Support deployments, upgrades, and new system installations
• Assist with monitoring, maintenance, and improving client IT performance
• Attend client reviews, site visits, and solution discussions when required
• Gather client requirements and assist with proposals, quotations, and solution advice
• Build strong working relationships with clients, suppliers, and internal teams
• Help improve onboarding, documentation standards, and internal systems

Technologies

• Hardware
• Support
• Microsoft 365
• Security
• Windows
• Office 365
• LESS

More

We are J700 Group Ltd, providing IT services to clients throughout Lancashire and Manchester. Due to rapid growth, we are expanding our technical team based in Rossendale, with a hybrid working model that includes remote work, office attendance in Haslingden, Burnley and Bury, and client visits across Lancashire and Greater Manchester. This is a varied, client-facing IT Support Engineer role with exposure to a wide range of technologies and businesses, supported by a friendly team, company pension, laptop and equipment, mileage allowance, hybrid working opportunities, training and development, and clear career progression into senior technical support, account management, solutions consultancy, or technical sales.

last updated 26 week of 2026