Technical Support

Salary: £41,500 - 71,000 per year

Requirements

• At least 2 years of experience in technical support involving software and hardware troubleshooting.
• Strong critical thinking skills and a solid grasp of IT and networking fundamentals.
• Excellent communication skills to clearly convey technical solutions.
• Ability to manage support tickets within SLAs and effectively use CRM platforms; experience with Salesforce or similar CRM is preferred but not required.
• Experience supporting CCTV systems or security cameras is a plus.
• Knowledge of camera hardware and firmware intricacies is a plus.
• Comfortable working four or more days in-office each week.
• Must be detail-oriented, proactive, and collaborative in a fast-paced support environment.

Responsibilities

• Provide second-line technical support to customers via phone, email, and live chat for Motorolas flagship camera systems.
• Diagnose and troubleshoot issues related to software, firmware, and hardware, including zooming problems or operational glitches, working with engineering teams when needed.
• Manage support cases within SLA frameworks using CRM tools, ensuring prompt and professional service.
• Work within operational hours from 7am to 5pm.
• Participate in on-call rotational support for permanent staff; contractors are exempt from on-call duties.

Technologies

• CRM
• Firmware
• Hardware
• Support
• Salesforce
• Security

More

Our client is expanding a talented technical support team to provide expert assistance on Motorolas advanced camera products, large-scale military-capability cameras that help protect and secure critical environments. This is a dynamic, growth-oriented opportunity where we collaborate closely with engineers and support innovative security solutions in a stimulating environment where our contributions truly matter.

last updated 23 week of 2026