IT Trainer - Belfast

Salary: £30,000 - 60,000 per year

Requirements

• Be an experienced legal IT Trainer with at least 3 years experience or in a similar role.
• Work collaboratively within a team; a willingness to support the objectives for the training team and enhance its reputation within the firm.
• Have excellent relationship building skills with the ability to deal with partners, fee earners and support staff at all levels.
• Have excellent written and verbal communication skills with an ability to flex tone to suit the audience.
• Have a flexible, customer-focused approach and take the initiative when resolving issues.
• Demonstrate strong time management skills with the ability to multitask effectively.
• Have strong administrative skills paying attention to detail.
• Ability to work autonomously but will ask for assistance and direction when needed.
• Experienced in the development of training courses and support materials.
• A passion for assisting and developing others.
• Experience with any of the following key systems would be advantageous: Document Management Systems (e.g. iManage/WorkSite), Microsoft Teams, Microsoft Office Suite, M365, M365 Copilot or delivery of AI initiatives, Windows 10/Windows 11, Knowledge of time recording systems (e.g. Intapp Time), InterAction, Mimecast, Video editing software: Camtasia or Captivate.

Responsibilities

• Provide effective and professional induction training to new colleagues across standard and customised applications.
• Deliver upskilling programmes with the aim of raising skill levels across the firm.
• Support the delivery of rollouts for new or updated software or systems.
• Design new courses and programmes to support the firm for assigned projects.
• Participate in regular floor walking or provide at-desk or screen-sharing support to assist colleagues as appropriate.
• Create and maintain user documentation or videos to support induction courses or upskilling programmes.
• Maintain up-to-date knowledge of existing technologies in use and learn new systems or improvements to current software as required.
• Actively contribute ideas to initiatives and innovations and to the improvement of documented processes.
• Analyse the quality and effectiveness of training that they deliver to support the evolving requirements of the business.
• Assist the IT Service Desk in resolving queries logged to the training team and undertake any ad-hoc tasks as required.
• Perform administrative tasks such as dealing with requests for support and training, scheduling, dealing with course bookings and requests, updating training attendance records.

Technologies

• AI
• Copilot
• Support
• Windows

More

We are the IT Training Team at Fieldfisher, working in a collaborative and supportive environment to deliver training across our firm-wide IT systems. We design and deliver various training courses and programmes to our colleagues using remote solutions and in-person assistance, complemented by user guides and videos. We value diversity and believe that our varied cultures and experiences strengthen our team. Located in the iconic Titanic Quarter, we offer a balanced working environment with a blend of office and remote work, generous benefits, and a career development approach that nurtures talent. Our workplace encourages a life outside work, with clubs, affinity networks, and inclusion initiatives.

last updated 16 week of 2026