Business Analyst

Salary: £42,000 - 48,000 per year

Requirements

• Proven experience as a Business Analyst within an MSP or similar technology-driven environment
• Strong understanding of ITSM and PSA processes (Service Desk, Projects, Finance, CRM, Asset Management)
• Experience with Halo PSA or similar tools such as ConnectWise, Autotask, or ServiceNow
• Strong analytical, documentation, and communication skills
• Experience facilitating workshops and gathering requirements
• Ability to manage stakeholders and work across multiple teams
• Experience supporting system implementations or transformation projects
• Highly organised with strong attention to detail

Responsibilities

• Map and document current business processes across service delivery, operations, sales, and finance
• Conduct gap analysis against Halo PSA best-practice workflows
• Work closely with stakeholders to align business requirements with the implementation roadmap
• Define and document future-state processes and workflows
• Support data migration activities, ensuring accuracy and readiness for go-live
• Capture and validate user requirements and acceptance criteria
• Collaborate with internal teams and vendors during configuration, testing, and training
• Support change management and user adoption post-implementation
• Contribute to ongoing process improvement and transformation initiatives

Technologies

• CRM
• Support
• ITSM
• ServiceNow

More

We are a growing, technology-led organisation seeking an experienced Business Analyst to support a key Halo PSA implementation and wider business transformation programme. This role is remote with some travel across the UK. We embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities, and are proud to be a disability confident employer.

last updated 18 week of 2026