Account Manager B2B Software

Salary: £30,000 - 40,000 per year

Requirements

• We are looking for someone with 2-3 years of B2B software or SaaS account management or customer success experience.
• We require at least 2 years in a single role to demonstrate the ability to achieve year-on-year ARR targets and KPIs.
• We value experience growing existing customer accounts through upselling or cross-selling.
• We are seeking someone who genuinely cares about customer outcomes.
• We want a candidate who loves building long-term relationships.
• We need someone who can quickly learn and become confident with software products.
• We are looking for someone who enjoys understanding how customers operate and finding ways to help them succeed.
• We value a consultative approach to commercial conversations.
• We want someone who is naturally curious, organised and proactive.
• We are looking for someone who thrives in a fast-moving growth business where everyone contributes to success.

Responsibilities

• We will have you take ownership of a portfolio of existing customers as their primary point of contact and trusted adviser.
• We will have you manage and develop relationships with existing customers.
• We will have you conduct regular account reviews focused on usage, value and future opportunities.
• We will have you identify opportunities for customers to benefit from additional services, functionality or platform enhancements.
• We will have you protect and grow recurring revenue through excellent customer engagement and retention activities.
• We will have you work collaboratively with Product, Engineering and Commercial teams so customer feedback influences future development.
• We will have you support renewals, business reviews and customer meetings both remotely and face to face.
• We will have you help customers maximise adoption of the platform and continue to see measurable value from their investment.

Technologies

• Support

More

We are a small, ambitious SaaS business at an exciting stage of growth, with a culture built around genuinely looking after customers. We offer a hybrid working environment after probation, with 3 days in the office and 2 days working from home. You will join a close-knit team where your impact will be visible and valued, with genuine career progression as we continue to expand. We also offer private medical cover, enhanced holiday entitlement including your birthday off, and an excellent company culture focused on collaboration, customer success and continuous improvement.

last updated 30 week of 2026