AV Support Engineer

Salary: £40,000 - 40,000 per year

Requirements

• We have previous AV support or field engineering experience within corporate, education or government environments.
• We have strong knowledge of Extron control systems and AV technologies, including control processors and touch panels, presentation switchers and matrix systems, DSP platforms and audio mixing systems, cameras, microphones and speaker systems, AV-over-IP solutions for audio, video and control, live production equipment, ABSEN LED video walls, and Microsoft Teams Rooms environments.
• We have a good understanding of networked AV systems and general IT/networking principles.
• We have experience working within structured service management environments; ITIL knowledge is advantageous.
• We have awareness of Health & Safety procedures, RAMS and safe working practices.
• ECS, IPAF and PASMA accreditations are desirable.

Responsibilities

• We provide day-to-day technical support for AV systems across a large university campus operating on a 7-day support rota.
• We deliver user familiarisation and operational guidance on newly commissioned AV systems.
• We diagnose, troubleshoot and maintain a broad range of networked AV hardware and software.
• We manage incidents, service requests and updates through Halo ITSM and agreed SLA processes.
• We carry out equipment installations, replacements, relocations and system modifications as required.
• We work closely with installation teams, remote support specialists and manufacturer support teams to resolve technical issues.
• We conduct planned preventative maintenance across supported systems and spaces.
• We maintain system documentation, SOPs, asset inventories and support reporting information.

Technologies

• Hardware
• Support
• ITIL
• ITSM
• Matrix

More

We are a highly respected and established AV technology specialist with almost 50 years of experience and a nationwide presence, delivering innovative AV environments and exceptional service across education, government and corporate sectors. We are building a brand-new on-site support team for a major city-centre university campus, working in a modern, technically advanced environment alongside a Junior Engineer and Team Leader. The team will provide on-site cover seven days per week, and the final shift pattern is still being considered. We offer exposure to a broad range of cutting-edge AV technologies, ongoing manufacturer and industry certification opportunities, and a competitive salary, bonus and benefits package.

last updated 29 week of 2026