3rd Line Support Engineer

Salary: £40,000 - 40,000 per year

Requirements

• A minimum of 5 years experience in an IT support role
• At least one year in a Level 3 position
• Expert knowledge of Windows operating systems and Microsoft 365 platforms/applications
• Highly experienced with Windows server environments (Roles, Active Directory, Group Policy, etc.)
• Detailed understanding of common IT hardware and devices, including internal components
• Solid understanding of TCP/IP networks and related hardware
• Solid understanding of VOIP telephony systems
• Solid understanding of file storage, backup, and disaster recovery principles and solutions
• Highly experienced with virtualization platforms (Hyper-V, VMware, Proxmox, etc.)
• Experience with other operating systems for both desktop and mobile (Linux, MacOS, iOS, Android, etc.)
• Familiarity with common business applications (Sage, Google Workspace, Zoom, various printing solutions, etc.)
• Keen awareness of key Cyber-Security principles
• Extremely strong technical troubleshooting and problem-solving abilities

Responsibilities

• Perform advanced troubleshooting and provide resolutions for complex IT issues
• Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers
• Manage and resolve high-priority incidents, ensuring minimal downtime and disruption
• Maintain and administer critical IT systems, including servers, networks, storage solutions, and applications
• Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations, and client onboardings
• Work as part of a weekly shift rotation, alternating between early shifts and late shifts
• Provide escalation assistance to engineers covering our 24/7 emergency support service as part of a weekly on-call rota

Technologies

• Active Directory
• Android
• Hardware
• Hyper-V
• Support
• Linux
• macOS
• Microsoft 365
• Mobile
• Sage
• Security
• TCP/IP
• VMware
• Windows
• iOS
• Office 365

More

We are a growing IT support business, dedicated to providing top-notch customer support. Our team offers a flexible work environment with opportunities for progression. We value ownership and commitment, and we encourage participation in exciting projects that enhance our services. Our shift rotation allows for a balanced work-life dynamic, and we support remote working options. Join us in making a difference in the world of IT support!

last updated 13 week of 2026