IT Service Desk Analyst

Salary: £26,000 - 30,000 per year

Requirements

• Strong customer service skills with excellent communication.
• Experience with Windows Server, Active Directory, MS Office, D365, and remote support tools.
• ITIL Foundation qualification or equivalent experience.
• Ability to work in a fast-paced, agile environment.
• We are looking for someone who is organised, able to work under pressure, and a strong team player.

Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

Technologies

• Active Directory
• Support
• ITIL
• Security
• Windows

More

We are Key Group, a market-leading financial services company and one of the UKs leading later-life lending specialists. We have been helping people unlock a better retirement since 1998 by providing expert advice and innovative solutions. Our people are at the heart of what we do, and we foster a collaborative, supportive, and innovative culture where you can develop your skills and grow your career. We offer benefits including 23 days holiday plus bank holidays, an additional holiday purchase scheme, a Well-being Day, a Charity Day, a Tier 1 pension, Simply Health, and life assurance.

last updated 34 week of 2026