IT Application Support Technician - Alderton

Salary: £36,000 - 38,000 per year

Requirements

• Degree or equivalent in IT, Computer Science, or similar
• Strong SQL knowledge (essential)
• Experience with Linux systems and tools (essential)
• Solid troubleshooting and analytical skills
• Excellent communication—both written and verbal
• Ability to work independently and take initiative
• Java support/development (nice to have)
• XML, PL/SQL, MySQL, Oracle, Bash (nice to have)
• Experience in a commercial support or warehousing environment (nice to have)

Responsibilities

• Delivering 1st line technical support via the IT Helpdesk
• Taking ownership and tracking incidents, troubleshooting, and resolving issues
• Diagnosing software, system, and hardware-related problems
• Escalating complex issues and supporting 2nd line investigations
• Analysing system reports to identify improvements
• Creating and maintaining knowledgebase articles
• Communicating confidently with customers in high-impact situations
• Collaborating with international teams to ensure system performance
• Occasionally visiting customer sites when remote resolution isnt possible

Technologies

• Bash
• Hardware
• Support
• Java
• Linux
• MySQL
• Oracle
• SQL
• XML

More

We are a global leader in intralogistics, seeking an IT Application Support Technician to be part of our high-impact support team that powers cutting-edge warehouse automation across Northern Europe. This full-time remote position offers opportunities to learn and develop your skills while working with advanced automation systems. We value collaboration and provide a dynamic work environment where you can make a tangible impact on real-world, large-scale systems. The role includes a rotating shift pattern with salary ranging from £36,000 to £38,000, depending on experience.

last updated 20 week of 2026