Desktop Support Engineer

Salary: £30,000 - 55,000 per year

Requirements

• 5+ years hands-on Desktop Support experience
• Strong technical knowledge of Windows 11 and Microsoft Office 365
• Experience with Microsoft Intune, Autopilot, and related Microsoft services
• Experience supporting video conferencing platforms including Microsoft Teams and Zoom
• Experience supporting mobile devices (iOS / Android)
• Proven ability to deliver support to VIP and executive users
• Excellent customer service and communication skills
• Team player with a proactive, self-starter attitude
• Comfortable working with minimal supervision in a fast-paced environment

Responsibilities

• Provide technical support for desktop hardware and software, including remote users
• Deliver deskside and remote support for Windows 11 and Microsoft Office 365 users
• Troubleshoot application issues including malware, hard disk failures, and file corruption
• Support secure remote access technologies including VPN, Citrix, and related solutions
• Troubleshoot and resolve printers, copiers, and peripheral device issues
• Build, deploy, and support devices using Intune / Autopilot
• Deliver white glove support to VIP and executive users
• Ensure timely, accurate ticket updates, documentation, and closure
• Manage hardware and software inventory
• Coordinate with external technology vendors
• Participate in overtime, weekend, and on-call support as required

Technologies

• Android
• Citrix
• Hardware
• Support
• Microsoft Intune
• Mobile
• Office 365
• VPN
• Windows
• iOS

More

We are seeking an experienced Desktop Support Technician to join our team in Central London. This role is initially a 1-month contract with a clear intention for permanent employment. We offer £220 per day, and the position requires you to work on-site 5 days a week. As part of our commitment to providing excellent service, you will deliver support to both regular and VIP users, ensuring the highest standards of technical assistance in a fast-paced environment.

last updated 17 week of 2026