Deskside Support Analyst

Salary: £35,000 - 37,000 per year

Requirements

• Strong knowledge of iOS mobile devices and Microsoft 365, including Entra ID, Intune, Teams, Defender, Exchange Online, and SharePoint
• Proficiency in troubleshooting Windows 11 and common productivity tools
• Excellent knowledge of Intune, including Autopilot laptop builds
• Familiarity with audio-visual systems and Microsoft Teams Meeting Room technologies
• Excellent communication skills, with the ability to explain technical issues to a non-technical audience
• Good knowledge of Active Directory, including password resets and user creation
• Excellent documentation, analytical, troubleshooting, and problem-resolution skills
• Ability to work well under pressure, meet deadlines, multitask, and re-prioritise tasks quickly
• Strong verbal and written English communication skills
• Excellent timekeeping and logical thinking

Responsibilities

• Provide 1st and 2nd line deskside support to around 80 hybrid users, including executives, board members, and guests
• Support Windows 11, Dell laptops, iPhones, iPads, and other end-user hardware and software
• Deliver AV support across meeting rooms and assist with Teams meetings, conferences, and presentations
• Handle incidents and requests via walk-ups, email tickets, Teams messages, calls, and remote support channels
• Manage incident handling, request fulfilment, prioritisation, worklogs, and follow-up using IT service management tools
• Maintain and update asset inventories for hardware and software, including lifecycle, allocation, and compliance management
• Support starters and leavers processes, including new hire induction and colleague onboarding
• Administer Microsoft 365 and related systems such as Azure AD, Office 365, Teams, Exchange, Intune, and Autopilot
• Provide floorwalking support and represent our brand calmly and professionally
• Liaise with the cover team to ensure site familiarity and awareness of procedural or system changes
• Keep knowledge base articles updated and ensure issues are logged, tracked, and resolved consistently
• Maintain high customer service standards and manage expectations with clear communication and timely resolutions

Technologies

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Mobile
• Office 365
• SharePoint
• Windows
• iOS
• Cloud
• ITSM

More

We are seeking a Deskside Support Analyst for our London office on a permanent, fully office-based basis, working full time Monday to Friday, 8:30 am to 5:00 pm. This role offers a salary of £35,000 to £37,000 depending on experience. You will join a professional, fast-paced environment supporting hybrid users, including senior stakeholders, while delivering exceptional IT and AV support. We are committed to equal opportunities, diversity, and creating an inclusive workplace.

last updated 30 week of 2026