Customer Service Representative

Headquarters: Gallo Bros Power Washing URL: http://gallobrospw.com

What You'll Do - Answer every inbound call, voicemail, and text quickly, warmly, and professionally - Respond to customer emails and web inquiries - Book estimates and follow up with leads until they convert or close - Handle complaints, reschedules, and questions with patience and judgment - Make outbound calls for follow-ups, reminders, reviews, and reactivations Scheduling & Dispatch Support - Build and adjust the daily job schedule alongside ownership - Confirm appointments with customers the day before - Communicate route changes, ETAs, and access notes to crews via Slack and phone - Reschedule weather-impacted jobs and notify affected customers Crew Communication & Truck Monitoring - Be the central point of contact between office and field crews during the workday - Track truck locations and job status throughout the day - Flag delays, no-shows, or issues to ownership in real time - Help crews troubleshoot small problems (directions, gate codes, customer questions)

Systems & Process Building - Document SOPs for repeatable tasks (call scripts, scheduling rules, follow-up sequences) - Suggest process improvements as we want someone who sees broken things and fixes them Software you'll use: Jobber, ResponsiBid, GoHighLevel, Slack, Google Workspace. Who You Are - 3+ years of customer service experience, ideally for a US-based company - Excellent spoken and written English — clear, professional, neutral accent - Strong with technology — learns new software quickly - Reliable high-speed internet, quiet home office, quality headset, backup power/internet preferred - Calm under pressure — does not get rattled when customers are upset or three things break at once - Highly organized — nothing falls through the cracks - Self-starter — can run a workday without supervision Bonus

• Experience in home services, contracting, cleaning, landscaping, or trades - Bilingual English / Spanish - Dispatch or scheduling experience - Experience with Jobber, GoHighLevel, or ResponsiBid - Background in SOP writing or operations What Success Looks Like (first 30 days) - Handling 100% of inbound calls live or returned within 15 minutes - Building and confirming the daily schedule independently - Communicating fluidly with crews throughout the workday - At least 3 written SOPs for tasks you've taken over - Fully ramped — running the admin seat without daily supervision Why Work With Us - Real family business, not a corporate call center - Your work directly impacts the company — good ideas get implemented the same week - Long-term growth path — this role grows into an Administrative Manager seat overseeing multiple admins as we scale - Paid biweekly, on time, in USD - We invest in our team and the tools to do the job right Application Note If you'd like to stand out, include a link to a short Loom or YouTube video (2–3 minutes, in English) in your cover letter introducing yourself and walking through your customer-service background.

To apply: https://weworkremotely.com/remote-jobs/gallo-bros-power-washing-customer-service-representative