Datacenter Technician

Salary: £30,000 - 50,000 per year

Requirements

• 3-5 years of experience in Data Center Services, including managing servers, storage, backup, and network devices

Responsibilities

• Provide Smart Hands support at the data center site, including 24/7 emergency high-touch requests
• Manage the on-site operations of colocation data centers, contractors, sub-contractors, and vendors in line with established practices, procedures, and local legislation
• Arrange periodic and ad hoc servicing, repairs, and preventive maintenance schedules
• Perform physical electrical and mechanical maintenance interventions
• React to alarms, including BMS or plant-type alarms
• Respond to reports of environmental conditions being out of bounds
• Add, change, and remove devices, including ILO, remote managed power, and asset tracking
• Manage and maintain the DC inventory and DCIM tool
• Perform break-fix support for IT equipment in the data center
• Carry out cable mining and inspection, device labeling, cable tracking, and troubleshooting
• Support capacity management, including monitoring, remediation, planning, and maintenance
• Manage DC compliance controls, including testing, documentation, execution tracking, evidence repositories, matrices, and SOX compliance processes
• Manage DC visitor access processes and records
• Decommission IT equipment
• Monitor environmental infrastructure alerts for the data center facility
• Maintain DC floor space, including housekeeping, dust removal, vacuuming, subfloor cleaning, and combustible walkthroughs
• Coordinate infrastructure changes with providers, including scheduling, CRQ, and execution
• Audit and validate the IT container environment to ensure it meets infrastructure requirements and data center standards such as capacity, temperature, humidity, and air conditioning
• Maintain intelligent PDUs, including firmware upgrades
• Define inventory requirements for patch cords, power cables, and consumables such as label tags, cable ties, label tape, and hook-loop ties
• Monitor and report on alarms, fire, mechanical, capacity, and environmental conditions such as humidity and temperature
• Perform OE assessments and corrections
• Carry out physical server installation operations, including racking, network patching, power, and remote management
• Manage SAN fiber, SOP, JSA, BCP, and emergency response documented procedures
• Generate change management requests and incident management tickets for the data center facility
• Manage infrastructure and inventory asset administration for the data center
• Review colocation data center contract compliance and ensure SLAs are achieved
• Act as the business interface with colocation data center management for day-to-day operational requirements
• Work with colocation data center management to resolve infrastructure engineering issues

Technologies

• AI
• Cloud
• Firmware
• Incident Management
• Support
• Network
• React
• Matrix
• Spark

More

We are HCLTech, a $13+ billion global technology company with more than 224,000 people across 60 countries, delivering industry-leading capabilities in digital, engineering, cloud, and AI through a broad portfolio of technology services and products. We are a globally recognized leader in the tech and IT industry, and we value an idea-first, startup mindset that drives innovation and progress. This role is for a Data Centre Support Technician / Cloud (Data Center) Site Service Engineer in London, UK, working onsite at a client location. We offer a supportive, diverse, and global team culture, competitive compensation and benefits including vacation and insurance coverage, opportunities to upskill and work on exciting projects, and a strong focus on total wellbeing, CSR, diversity, womens engagement, and other employee initiatives.

last updated 36 week of 2026