IT Support Technician

Salary: £28,000 - 32,000 per year

Requirements

• We require previous 1st, 2nd, and 3rd line IT support experience, ideally within an MSP environment.
• We require good knowledge of Microsoft 365, Windows Server, and core networking concepts including DNS, DHCP, and VPN.
• We require a confident communicator who enjoys helping people.
• We require someone who is organised, proactive, and calm under pressure.
• We require a full clean UK driving licence.
• We are looking for someone who is comfortable working in a full-time, permanent role based in Liverpool with regular site visits across the North West.
• We value candidates who want to be part of a supportive team and contribute long term.
• An IT-related qualification would be beneficial, though not explicitly required.

Responsibilities

• We provide 1st and 2nd line IT support via phone and remote access, with 3rd line support delivered through site visits.
• We troubleshoot hardware, software, and network issues.
• We manage live tickets relating to laptops, printers, Microsoft 365, and VPNs.
• We manage user accounts, permissions, and security within Microsoft 365.
• We support customers with general IT queries and problem-solving.
• We maintain accurate documentation for all client environments.
• We set up and configure laptops, desktops, and other hardware.
• We install routers, switches, firewalls, and wireless systems.
• We carry out network installations.
• We assist with office moves, server upgrades, and wider infrastructure projects.
• We work closely with our experienced network engineers to keep customer systems running smoothly and securely.

Technologies

• Hardware
• Support
• Microsoft 365
• Network
• Security
• VPN
• Windows
• Office 365
• Cloud
• REST

More

We are a family-owned outsourced IT provider with over 25 years of stability, trusted by long-standing local customers who see us as an extension of their own business. Our team is friendly, highly experienced, and built on teamwork, loyalty, and personal development. This is a full-time, permanent role based in Liverpool with site visits across the North West, working 9am to 5.30pm. We offer a competitive salary of £28,000 to £32,000, plus competitive benefits including private medical insurance, long-term job security, progression, and support to grow in a supportive environment where your ideas and contribution genuinely matter.

last updated 22 week of 2026