Infrastructure Operations Analyst

Salary: £30,000 - 30,000 per year

Requirements

• Experience and understanding of Windows Server 2016 onwards, Microsoft SQL Server 2019 onwards, Microsoft Office, network technologies (WAN/LAN), and remote access
• Knowledge of system monitoring tools such as Microsoft System Center Operations Manager, SolarWinds, Datadog, and Squared Up
• Ability to work under pressure while maintaining a positive approach
• Excellent communication skills, including verbal, written, and listening skills
• Strong telephone manner and customer service skills
• Logical approach to troubleshooting, diagnosing, and resolving problems
• Experience of incident management on an ITSM system
• Understanding of creating knowledge base documentation

Responsibilities

• Monitor our internal systems using company monitoring tools
• Raise and manage incidents through our ITSM system and handle other BAU tasks
• Ensure all system monitoring alerts are processed in a timely manner
• Ensure incidents and changes are dealt with appropriately
• Provide a professional service at all times
• Resolve customer problems to a satisfactory conclusion
• Ensure incident OLA and SLA targets are met
• Work collaboratively with other departments across our business
• Manage major incidents

Technologies

• Datadog
• ITSM
• LAN
• Network
• SQL
• Windows
• DevOps

More

We are recruiting for an Infrastructure Operations Analyst to join our professional services team in Leeds. This is a fully office-based role on a 4 on 4 off shift pattern, consisting of two 12-hour day shifts and two 12-hour night shifts. We offer the opportunity to work in a collaborative environment supporting internal systems and incident management within a leading client organisation.

last updated 28 week of 2026