IT Support Engineer

Salary: £? - ? per year

Requirements

• Previous experience in an IT Support, Service Desk or Help Desk role.
• Strong knowledge of Windows desktop operating systems and Microsoft 365.
• Experience supporting PCs, laptops, printers and mobile devices.
• Good troubleshooting and fault-finding skills across hardware and software.
• Familiarity with Outlook, Exchange Online, Teams and Intune is highly desirable.
• An understanding of networking fundamentals, including TCP/IP, and basic server environments is advantageous.
• Excellent communication skills with a customer-focused approach.
• Ability to prioritise workload and work effectively both independently and as part of a team.
• Comfortable with hands-on hardware installations and equipment deployment.

Responsibilities

• Provide first and second line IT support via the help desk.
• Diagnose and resolve hardware, software and networking issues.
• Log, prioritise and manage support tickets through to resolution.
• Install and configure PCs, laptops, printers, mobile devices and peripherals.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
• Provide remote support to end users.
• Assist with desktop builds, imaging and device deployments.
• Support basic networking, server administration and security tasks where required.
• Maintain IT assets, documentation and inventory records.
• Deliver excellent customer service while working to agreed service levels.

Technologies

• Hardware
• Support
• Microsoft 365
• Mobile
• Security
• TCP/IP
• Windows
• Office 365

More

We are recruiting for an IT Support Engineer (Help Desk) to join our busy IT team in West Malling on a 2-3 month temporary contract. This is a hands-on role working 37 hours per week, Monday to Friday, on a shift rota between 8:00 am and 5:00 pm. We offer a competitive hourly rate of £25.00 to £30.00 depending on experience, an immediate start, a varied technical support environment, and the opportunity to gain experience within a well-established organisation with a friendly and supportive IT team.

last updated 32 week of 2026