Remote Sr. Customer Success Architect (EMEA)

Salary: £26,000 - 37,000 per year

Requirements

• At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
• Competent in programming languages and concepts that underpin modern web and mobile development, such as SQL, JavaScript, Java, Python, Android, iOS, and RESTful APIs.
• Execution- and customer service-oriented, able to prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to explain complex technical concepts to stakeholders with varying levels of experience and technical expertise.
• A problem-solving mindset and a positive attitude toward change in a rapidly growing company.
• Prior experience working with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or integration partners is preferred.
• English fluency is required; Russian language skills would be an advantage.

Responsibilities

• Develop deep expertise in our products to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Become an expert in our platform to guide customers as they integrate it into additional data flows and business processes.
• Serve as a trusted technical advisor to our customers.
• Gather, organize, and report trends and customer insights to improve business processes, documentation, and services.
• Collaborate cross-functionally with Product, Engineering, Platform Support, and Customer Success Managers to streamline internal processes and improve the data management experience for our customers.

Technologies

• AI
• Android
• Architect
• Atlassian
• Business Intelligence
• Embedded
• Support
• Java
• JavaScript
• Marketing
• Mobile
• Python
• SQL
• Web
• iOS
• HTTP
• Security

More

We are Amplitude, the leading AI analytics platform helping more than 4,300 customers, including Atlassian, Burger King, NBCUniversal, Square, and Under Armour, build better products and digital experiences. Our AI Agents are embedded across our platform so teams can analyze, test, and optimize user experiences faster. We are recognized by G2 as a category leader and focus on delivering best-in-class solutions for product, data, and marketing teams. We value humility, ownership, a growth mindset, and putting our customers at the center of everything we do. We are committed to diversity, equity, and inclusion and strive to create a psychologically safe, empathetic, and connected environment where employees of all backgrounds can thrive. This Customer Success Architect role supports our EMEA customers and can be based in London, UK or Dubai, UAE, depending on the successful candidates location.

last updated 28 week of 2026