[Remote] Technical Program Manager: EU Market

Note: The job is a remote job and is open to candidates in USA. Bidgely is an AI-powered SaaS company focused on helping utilities modernize the grid and enhance customer outcomes through advanced analytics.

They are seeking a Technical Program Manager who will lead customer implementations of their platform for utilities across Europe, ensuring successful onboarding and integration while collaborating with engineering teams.

Responsibilities Own the successful delivery of enterprise customer implementations from onboarding through launchServe as the primary customer-facing lead during implementationManage project timelines, risks, dependencies, and deliverablesFacilitate project meetings, engineering standups, and stakeholder updatesPartner cross-functionally with Engineering, Product, Delivery, Sales, and Support teamsContribute to contract reviews and change orders when implementation scope evolvesRepresent the onboarding team in customer presentations and sales engagements as neededLead solution design and implementation for enterprise utility customersWork directly with customer engineering teams on data integrations, APIs, and system architectureTranslate customer requirements into scalable technical solutionsGuide requirement analysis, integration planning, and implementation executionIdentify product gaps and collaborate with Product teams on enhancementsProduce technical documentation outlining architecture, integrations, and deployment plansPartner with engineering teams to troubleshoot and resolve technical issuesDevelop deep expertise in the utility and energy marketsEnsure customers achieve measurable value from the platformIdentify opportunities for future growth within customer accountsTravel to customer sites up to 50% of the time, primarily across EuropeOccasionally travel to Bidgely headquarters in Los Altos, CA Skills 5–7 years managing software implementation or integration programs at a technology companyExperience delivering complex enterprise implementations for high-touch customersProven experience serving as the primary point of contact for enterprise customersExperience collaborating with globally distributed teams and offshore engineering resourcesExperience with Agile development methodologiesStrong experience designing and delivering cloud-based B2B implementationsAbility to manage project plans, risks, and deliverables using tools such as Jira, Smartsheets, or similar platformsStrong analytical and problem-solving skillsExcellent written and verbal communication skillsStrong time management and ability to manage multiple concurrent projectsCustomer-first mindset and strong relationship-building skillsBased on the U.S.

East CoastComfortable working 5:00 AM - 1:00 PM EST to collaborate with international teamsAbility to travel internationally up to 50%, primarily to Europe with occasional multi-week stays.

(No history of being denied entry to other countries)Italian language skills (written and spoken) with the ability to discuss technical topics is preferredExperience working at a SaaS startup or high-growth technology companyExperience implementing SaaS platforms for enterprise customersBackground in systems integration consultingFamiliarity with SQL, Python, REST APIs, or data transformation technologiesExperience in the energy, utilities, or energy efficiency sectorProject Management Professional (PMP) certification Benefits Offers Bonus Company Overview Bidgely offers energy analytics and customer engagement solutions for utilities and energy providers.

It was founded in 2011, and is headquartered in Los Altos, California, USA, with a workforce of 51-200 employees. Its website is https://www.bidgely.com.