2nd/3rd Line Engineer

Salary: £24,785 - 45,000 per year

Requirements

• Minimum 3 years experience in a similar role
• CCNA, CWNA, or equivalent qualification
• Understanding of security protocols and data privacy
• Experience within the hospitality industry is a distinct advantage
• Experience with one or more of the following is an advantage: Ruckus, WatchGuard, Barracuda, Veeam, HPE, Fortinet, Meraki, Nevaya, Verkada, Microsoft
• Experience or understanding of ISO27001 and ISO9001 accreditations is desirable
• Degree in IT, Computer Science, or a related field is desirable
• Experience working for an MSP is desirable

Responsibilities

• Troubleshoot and resolve IT issues including Wi-Fi, hardware, software, networks, and related systems
• Provide remote and onsite technical support to our clients
• Monitor and respond to support tickets within agreed SLAs
• Escalate unresolved issues to our 3rd line support team
• Create and maintain up-to-date documentation of issues and resolutions
• Install, configure, and document software and hardware systems
• Maintain high standards of customer service
• Participate in onsite IT projects including system upgrades, migrations, and deployments

Technologies

• Hardware
• Support
• Network
• Security
• Veeam
• Active Directory
• Azure
• Cloud
• Hyper-V
• LAN
• Office 365
• TCP/IP
• VMware
• Windows

More

We have over two decades of experience delivering IT infrastructure solutions within the hospitality sector, working with large hotels and groups across the UK and Europe. We design, configure, implement, support, and manage tailored technology solutions for boutique and smaller hotel groups, including IT networks, Wi-Fi, IPTV, IP phones, and CCTV. We are Ruckus Elite partners and work collaboratively with our clients to ensure their guests enjoy a seamless experience. This is a central London-based role with daily commuting required, and it offers strong scope for personal development as you grow from internal support into external field engineering alongside respected network and Wi-Fi specialists.

last updated 34 week of 2026