Product Implementation Specialist

Salary: £42,000 - 72,500 per year

Requirements

• Extensive experience in software implementation, technical product delivery, or customer-facing technology operations.
• Proven track record configuring software platforms, translating user workflows into system setups, and supporting UAT/functional testing.
• Strong communication skills with experience delivering client demonstrations, user training, and managing cross-functional technical teams.
• Familiarity with healthcare or diagnostic workflows such as Order Comms, Radiology, Pathology, HL7/FHIR, or support platforms like Intercom, ClickUp, or HubSpot is desirable.

Responsibilities

• Serve as the central product expert within our delivery team and act as the key link between Projects, Product, Engineering, and healthcare customers.
• Take end-to-end ownership of client onboarding, technical software configuration, and workflow alignment.
• Translate clinical and operational workflows into system configurations and work with Project Managers on go-live preparation, readiness reviews, and early-life support.
• Lead discovery and workflow workshops, conduct product demonstrations, and deliver tailored training to customer teams.
• Create detailed test scripts, execute functional QA across standard and edge-case workflows, and triage software defects with engineering.
• Act as a two-way communication channel between delivery and engineering, feeding client requirements back into product roadmaps.
• Assist with the customer support backlog, refine support workflows, and build repeatable implementation templates and standards.
• Support ongoing customer success and application support desk operations.

Technologies

• ClickUp
• HubSpot
• HL7
• Support

More

We are a HealthTech company delivering digital solutions across the NHS and the wider healthcare sector. This is a remote-first role with occasional visits to UK NHS client sites and our Dublin office. The salary is £50,000 to £65,000 depending on experience. We work exclusively with a team that values strong cross-functional collaboration across Projects, Product, Engineering, and healthcare customers, and this role sits at the centre of that delivery operation.

last updated 33 week of 2026