3rd Line Service Desk Engineer

Salary: £45,000 - 55,000 per year

Requirements

• Minimum 3 years experience in a 3rd line technical support role, supporting a variety of core infrastructure technology and services.
• Proven experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server.
• Expert knowledge and experience with supporting Dell and HP server / blade hardware.
• Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous.
• Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous.
• Hold two or more industry recognised and relevant certifications, including but not limited to: AZ-*, MS-*, CCA, VCP, CCNA, CCDA, CSA, CSE, AIS, ASE, JNCIA-*.
• Additional accreditations would be highly desirable. Relevant operational experience will be taken into consideration if certifications are absent.

Responsibilities

• Provide high standard of customer service, ensuring that incidents, service requests, and updates from customers are logged and processed quickly and the customer is provided with regular progress updates.
• Work closely with 1st and 2nd line technical support and field engineers to ensure a high level of communication is maintained.
• Ensure updates and job sheets are accurate and completed following each incident or service request.
• Aid the service team for technical design, implementation and support of customer incidents and projects.
• Create and maintain suitable customer infrastructure / service documentation.
• Work with problem management team to determine incident root cause analysis and provide appropriate countermeasures from similar issues from re-occurring.
• Provide occasional on-site support at customer sites to resolve incidents.
• Provide administrative and technical support of managed service operations including involvement of weekend tasks.
• Create and maintain strong relationships with other business units.
• Ensure customers and Bechtle equipment/goods are installed to appropriate standards and industry best practice.
• Seek and highlight additional opportunities whilst reviewing customers infrastructures.
• Act as a role model for delivering results for enthusiasm and enjoyment of your work for teamwork, for coaching and mentoring of colleagues and team members and for professional standards of behaviour.
• Provide cover or deputise for other analysts in their absence either within the same team or across teams.
• Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management.
• Train and coach, the member of the Managed Service Operation Centre to ensure that their knowledge grows with the role.
• Investigate new software and hardware for potentially new and existing clients to ensure that we are at the forefront of technology.
• Assist with Problem Investigation where necessary.
• Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks.

Technologies

• Active Directory
• Hardware
• Hyper-V
• Support
• SQL
• Security
• SharePoint
• VMware
• Windows
• CTO

More

We are a dynamic financial services company located in Northampton offering a competitive salary of £45,000 - £55,000 along with hybrid working options (3 days in the office and up to 2 days remote post-probation). Our team is equipped with top-of-the-line technology and enjoy a comprehensive benefits package, including subsidized healthcare and annual leave of 25-30 days plus bank holidays, which increases with tenure. We are committed to fostering a collaborative environment and providing opportunities for personal and professional development.

last updated 16 week of 2026