Customer Optimisation Analyst

Salary: £25,870 - 29,750 per year

Requirements

• Academic, placement, internship, or project experience involving data analysis would be advantageous.
• Familiarity with relevant systems such as SQL Server, Power BI, Microsoft Office Suite, Power Query, Power Automate, and Salesforce.
• Understanding of statistical concepts and analytical methods.
• Experience or demonstrable understanding of working with large, complex datasets.
• Understanding of the B2B industry or sectors such as Energy, Water, Telecoms, Insurance, Payments, or Funding is advantageous but not essential.
• Strong IT capabilities, including working knowledge of SQL, exposure to data visualisation tools such as Power BI, and advanced Excel capability including Power Query, formulas, and pivot tables.
• Good analytical and problem-solving skills, with a willingness to learn and develop.
• Excellent attention to detail and data accuracy.
• Ability to explain insights and analysis in clear, simple terms.
• Strong organisational and time-management skills.
• Collaborative mindset and effective communication skills.

Responsibilities

• Support the analysis of customer and operational datasets to help identify trends, patterns, and opportunities.
• Help prepare clear summaries and insight packs for internal stakeholders, with support from the Customer Optimisation Manager.
• Work with the team to understand business questions and support the development of appropriate analysis.
• Support the development and automation of dashboards and reports, including Power BI and Excel.
• Present findings in a clear and accessible way to non-technical audiences.
• Monitor key performance indicators and produce regular performance summaries.
• Extract and manipulate data from databases and internal systems using SQL.
• Support data accuracy, integrity, and consistency across reporting sources.
• Support data quality initiatives and contribute ideas to improve data processes.
• Work with colleagues to understand information needs and requirements.
• Participate in cross-functional projects to support analytical and operational needs.
• Communicate analysis and findings in a clear, user-friendly format.
• Contribute to automation initiatives that reduce manual workload.

Technologies

• Excel
• Support
• Mobile
• Power BI
• Power Query
• SQL
• Salesforce

More

Clear Business is one of the UKs leading providers of essential services to small businesses, offering Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance in one place. We were established to simplify our customers lives and make our colleagues experiences more rewarding. We have earned recognition including Investors in People, The Northern Contact Centre Awards 2023, Learning at Work Week Awards 2023, and the Best Companies One to Watch award. We offer a full-time, permanent role on a 37.5-hour week with no weekends and bank holidays off, a hybrid working model with three days remote, flexible working, a transparent rewards structure, a diverse and inclusive workplace, strong career development, and benefits including pension contributions, life assurance, retailer discounts, 25 days holiday rising to 28, birthday leave, holiday purchase/sale options, travel loans, wellbeing support, a complimentary gym, free parking, a subsidised café, and an on-site bar. We are passionate about inclusion, growth, and creating careers, not just jobs.

last updated 29 week of 2026