IT Support Engineer - Bolton

Salary: £30,000 - 40,000 per year

Requirements

• Strong first and second line IT support experience
• Practical knowledge of Microsoft SQL
• Experience supporting desktops, laptops and servers
• Knowledge of Active Directory, Exchange and Windows Server
• A good understanding of networking and infrastructure troubleshooting
• The ability to investigate unfamiliar problems and work towards a solution
• Strong communication, organisation and problem-solving skills
• Confidence working with colleagues at every level of a business
• A proactive and adaptable approach
• A clean driving licence, access to your own vehicle and flexibility to travel between our locations when required

Responsibilities

• Provide first and second-line support to users across the business
• Maintain desktops, laptops, servers and Microsoft applications
• Support Microsoft Windows Server, Active Directory and Exchange environments
• Assist with Microsoft server administration
• Support a planned migration from VMware to Hyper-V
• Troubleshoot networks across our head office and retail estate
• Support backup and disaster-recovery processes using Veeam
• Provide support for EPOS technology across multiple retail locations
• Support our ERP system and help introduce new functionality
• Use Microsoft SQL to investigate issues and support business systems
• Support CCTV, telephony and mobile-device management
• Maintain accurate technical documentation and procedures
• Work with external suppliers and technology partners
• Contribute to infrastructure improvements and wider IT projects

Technologies

• Active Directory
• ERP
• Hyper-V
• Support
• Mobile
• SQL
• VMware
• Veeam
• Windows
• Network

More

We are a successful and growing multi-site retail and manufacturing business based in Bolton, working predominantly on-site with travel across the North West. You will join our established three-person IT team in a varied, hands-on role with broad exposure to infrastructure, business systems and operational technology. The position is permanent, with hours of Monday to Friday, 8:30am to 4:45pm, a 37.5-hour working week, 28 days annual leave including bank holidays, on-site parking, access to a pool car for business travel, and an on-call rota of approximately one week in every three. This is an excellent opportunity to take on more variety and ownership while helping improve the way our systems are supported and developed.

last updated 38 week of 2026