Business Analyst - Strategic Remote Access

Salary: £60,000 - 90,000 per year

Requirements

• Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes.
• Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows.
• Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies.
• Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations.
• Experience working in FMCG or retail environments, ideally with store-based technology and operational processes.
• Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques.
• Ability to translate complex technical concepts into clear business language.
• Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams.
• Strong analytical and problem-solving skills, with the ability to identify gaps, dependencies, and risks.
• Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams.
• Familiarity with identity, access, and security concepts relevant to remote access and cloud-based solutions.
• Desirable: Experience working with multi-domain Active Directory, Entra ID, or hybrid identity environments.
• Desirable: Understanding of zero trust principles, network segmentation, and secure access architecture.
• Desirable: Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors.
• Desirable: Experience supporting UAT, test case development, and validation activities.
• Desirable: Exposure to data governance, compliance, and audit requirements in regulated or retail environments.
• Desirable: Experience working with third-party vendors or managed service providers.
• Desirable: Familiarity with Agile delivery, including backlog refinement and sprint planning.

Responsibilities

• We lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments.
• We identify, document, and validate business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store-based operational requirements.
• We map current-state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows.
• We define future-state processes aligned to programme objectives, security standards, and operational constraints.
• We translate business needs into clear functional and non-functional requirements, user stories, acceptance criteria, and process artefacts.
• We collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build.
• We support the creation of solution options, ensuring business impacts, risks, and trade-offs are clearly articulated.
• We work closely with retail and FMCG stakeholders, capturing store-specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows.
• We document remote access requirements for OT environments, including secure connectivity, segmentation, and device-level constraints.
• We ensure requirements traceability from discovery through to delivery, testing, and operational handover.
• We support test planning and UAT, ensuring test cases align to documented requirements and business expectations.
• We maintain high-quality documentation, including BRDs, process maps, user stories, data flows, and decision logs.
• We act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making.

Technologies

• Active Directory
• Azure
• Cloud
• IoT
• Support
• Network
• Project Manager
• Security

More

We are delivering a 3-month contract with the possibility of extension for a Business Analyst focused on a major strategic remote access transformation programme. Based in London with a hybrid working arrangement, this role supports a large-scale FMCG / supermarket organisation across corporate, retail, and operational technology environments. We are looking for someone who can help shape secure, scalable, and user-centric remote access services by partnering closely with our Remote Access Project Manager, engineering teams, security, operations, and business stakeholders. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

last updated 28 week of 2026