Community Operations Lead

About the Role

We're an early-stage ambient AI startup building a continuous system of context, memory, and intelligence designed to integrate seamlessly into daily life — helping people offload routine tasks and stay more focused on what matters. We're looking for a Community Operations Lead to build and own our community presence from the ground up.

This is a zero-to-one role. You'll be a key, visible figure within the community itself, working directly with company leadership to define and shape the role as the work surfaces. If you thrive without a pre-built playbook and love turning engaged early users into true product evangelists, this is for you.

What You'll Do

• Build and run community presence across the platforms where early users are active (Discord, X, and others).
• Own moderation, engagement, and day-to-day community operations — including resolving conflicts and driving meaningful participation.
• Coordinate community events and touchpoints, both digital and in-person.
• Partner with product and research teams to leverage the community for UX research and user studies.
• Partner with Go-to-Market to execute coordinated campaigns with the most dedicated users and convert power users into product evangelists.
• Define operational scope and build processes for community programs in a fast-moving, ambiguous environment.
• Work directly with senior leadership to shape the direction of this function as it evolves.

What We're Looking For

Must-haves

• 2+ years of experience in community operations or management roles, building or growing online communities for B2C or prosumer products .
• Demonstrated experience building community operations and engagement strategies from scratch in early-stage environments — without established playbooks.
• Hands-on experience moderating communities across platforms such as Discord and X , including resolving user conflicts and sustaining active engagement.
• Experience partnering cross-functionally with product, research, or GTM teams to surface community insights or run coordinated user campaigns.
• Experience coordinating community events and digital touchpoints.
• Operationally sharp — comfortable defining scope and building processes in ambiguous, rapidly changing environments.
• Independently capable of making judgment calls and representing the brand publicly with confidence.

Nice to have

• Experience coordinating in-person (IRL) community events.
• Multilingual capabilities for engaging with international community members.
• Background in consumer technology, hardware, or AI product communities.

Compensation & Benefits

Compensation details have not been specified for this role. We're happy to discuss range during the interview process based on your experience and background.

Please note: Visa sponsorship is not available for this position.

Location

This is an on-site or hybrid role . Fully remote candidates are not a fit at this stage. Specific location details will be shared during the interview process.

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